Customer Coordinator - 자택근무 > 구인구직

Job Summary:

As a Customer Coordinator, you will be responsible for ensuring seamless communication and assistance between the company and its customers. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a customer-centric approach.

Responsibilities:

1. Respond promptly to customers via phone, email, or chat courteously and professionally.

2. Provide accurate information regarding products, services, and company policies to customers.

3. Coordinate with internal teams and effective resolution of customer queries.

4. Maintain detailed records of customer interactions, transactions, comments, and complaints.

5. Identify opportunities for process improvements to enhance the overall customer experience.

6. Collaborate with the sales team to follow up on leads, inquiries, and customer feedback.

7. Monitor customer satisfaction metrics and feedback to identify areas for improvement.

8. Stay updated on product knowledge, industry trends, and company policies to better assist customers.

9. Uphold a positive and professional image of the company in all interactions with customers.

Requirements:

1. Proven work experience as a Customer Coordinator, Customer Service Representative, or similar role.

2. Excellent communication skills, both verbal and written.

3. Ability to multitask and prioritize tasks effectively in a fast-paced environment.

4. Proficiency in using Google Docs, CRM software, and other relevant tools.

5. Customer-oriented mindset with a passion for delivering exceptional service.

6. Ability to work independently as well as collaboratively within a team.

7. Flexibility to adapt to changing priorities and customer needs.

8. High school diploma or equivalent; additional education or certification in customer service is a plus.

Working Conditions:

1. This role works from home. 

2. Korean & English

Salary / Benefit / WorkHour

1. Salary Canadian $2500.00 per month

2. Monday to Friday, 9am to 6pm Denver Colorado Time

3. Paid Vacation

4. Signing Bonus

5. Yearly Team Growing Bonus 

If you are interested, please send your resume to support@tekmaxllc.com 

Thank you for your interest,

TekMax HR team

www.tekmaxllc.com / Tel 303-337-6244